Course Outline
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams, mapping and management
- Continual improvement
- The Four Dimensions of Product and Service Management
- ITIL and other frameworks integration
Duration
16 hours of intensive training, Live Instructor Lead
Who Should Attend
IT Professionals, Service Managers, Business Analysts, and process owners and anyone who wants to build their career in IT Operations .
Exam Voucher
Included in the course fee
Certification Exam
Online Proctor based Exam, Multiple Choice type Questions, 40 Questions, passing 26 out of 40(65%)
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